No heat at 10 pm? They're calling whoever answers.
Kansas City swings from sticky summers to cold snaps, and HVAC calls spike with the weather. BOB answers every call, sends emergencies to your on-call tech, and books the rest.
The problem
- Emergency calls come at night and on weekends.
- Heat waves and cold snaps flood the phones on the same day.
- Maintenance customers forget their tune-ups, and you forget to remind them.
- Your techs can't answer the office line from a crawl space.
What BOB does for heating and cooling businesses
- Answers 24/7 and routes true emergencies to whoever is on call.
- Asks the questions your dispatcher would: system type, age, what it's doing.
- Books tune-ups and service calls straight onto the schedule.
- Sends seasonal reminders to past customers each spring and fall.
- Follows up on replacement quotes so big jobs don't stall.
What a call sounds like
Caller: Our furnace stopped working and it's 20 degrees out.
BOB: I'm sorry, let's get you warm. Is anyone in the home elderly or very young?
Caller: My mom lives with us.
BOB: Thanks. I'm connecting you to our on-call technician right now.
Questions owners ask
Can it route after-hours emergencies to my on-call tech?
Yes. You set what counts as an emergency and who's on call, and BOB rings them through.
Can it sell maintenance plans?
BOB can explain your plans and collect interest, then you or BOB follow up to sign them up.
Does it work with my dispatch software?
In many cases yes. If not, booked calls land in your BOB inbox and calendar.
Find out how many calls you're missing
We call your business after hours, see what your customers hear, and show you what BOB would do instead. Free, about 15 minutes, no pressure.
Rather talk now? Call (913) 530-8133. BOB answers, of course.