Appointment Reminder Text Templates for Service Businesses (Copy and Paste)

By Steve Clune, Back Office Bot · Updated November 14, 2026

When to send reminders

Right after booking: confirm the day, the time window and what to expect.
The day before: the reminder that does the most work. Ask them to reply to confirm.
On the way: a heads-up with an arrival time, so someone is home and the dog is put up.

Swap in your details where you see brackets. Add "Reply STOP to opt out" to the first text you send a new customer.

Booking confirmation

Hi [Name], you're booked with [Business] on [day] between [time window]. We'll text you when we're on the way. Reply here with any questions.
[Business] here. Confirming your [service] on [date] at [time] at [address]. Reply C to confirm or R to reschedule.

Day-before reminders

Reminder from [Business]: we'll see you tomorrow, [day], between [window]. Reply C to confirm, or R if you need a new time.
Hi [Name], just a reminder about your [service] tomorrow at [time]. Please make sure we can get to the [panel / attic / water heater / garage]. See you then!
Salon or spa: Hi [Name], see you tomorrow at [time] for your [service] with [stylist]. Need to change it? Reply here and we'll find a new time.
Auto repair: [Business] reminder: drop-off for your [vehicle] is tomorrow at [time]. Bring your keys and any wheel lock key. Reply with questions.

On-my-way texts

Hi [Name], it's [Tech] from [Business]. I'm on my way and should be there around [time].
[Business] update: our crew is about 20 minutes out. See you soon!

Running late or rescheduling

Hi [Name], [Tech] from [Business]. The job before you is running long. New arrival time is about [time]. Sorry for the wait. Reply if that doesn't work.
[Business] here. Weather is pushing today's [service] back. Can we move you to [day] at [time]? Reply YES or send a time that works.
We missed you today, [Name]. No problem, life happens. Reply with a day that works and we'll get you back on the schedule.

Make reminders automatic

Reminders work best when nobody has to remember to send them. BOB sends the confirmation, the day-before reminder and the on-the-way text automatically from your booking info, and replies come straight to you. See CRM and follow-up, or grab our missed-call text templates.

Questions owners ask

When should I send an appointment reminder text?

Send a confirmation when they book and a reminder the day before. Add an on-the-way text on the day of the appointment.

Do appointment reminders really cut no-shows?

Yes. A short reminder the day before, with an easy way to reschedule, catches most people who forgot or had plans change.

Should customers reply to confirm?

Asking for a quick reply like C to confirm gives you a heads-up when someone is not going to be there.

Can I send reminders from my business number?

Yes, if your number is set up and registered for business texting. Texts from unregistered numbers can be filtered by carriers.

Appointment reminder text templates