More Google reviews, without asking every customer yourself
Most happy customers would leave a review. They just never get asked at the right moment. BOB texts every customer after the job with a one-tap link to your Google review page.
In short: Review generation is an automated text (and optional email) sent to every customer after a job, with a direct link to leave a Google review. Back Office Bot sets it up on your business number and connects it to your CRM or job software.
How it works
- You finish a job and mark it done in your software, or text BOB the customer's name and number.
- A few hours later, the customer gets a short, friendly text from your business number with your Google review link.
- If they don't leave one, they get one reminder a few days later. Then it stops.
- BOB tells you when new reviews come in, and we can reply to them for you.
We ask everyone. That's the rule.
Some review tools ask customers how they felt first and only send the happy ones to Google. That's called review gating. Google's policies prohibit it, and the FTC's 2024 rule on fake reviews treats suppressing negative reviews as a violation too. We don't do it. Every customer gets the same request.
The good news: when you ask everyone, the reviews still come out strongly positive for a business that does good work, and they look real because they are.
Why reviews bring in calls
- Review count and rating are part of how Google ranks the local map.
- Customers compare reviews before they call. A recent review from a neighbor beats an ad.
- Replies to reviews show future customers you care.
Pricing
The review engine is included in Growth and Full Back Office, or $197 a month on its own, with AI-drafted replies to every review. See pricing.
Questions owners ask
Will this work with Jobber or Housecall Pro?
Often, yes. Many job tools can trigger a text when a job closes. We check your setup first, and if it can't connect, you just text BOB the customer's info.
Can I offer a discount for reviews?
No. Paying or rewarding customers for reviews breaks Google's rules and the FTC rule. We help you ask the right way instead.
What if someone leaves a bad review?
Reply calmly and fix what you can. We draft a reply for you to approve. One honest bad review among many good ones is normal and believable.
Do texts need customer permission?
Yes. We only text customers who did business with you, include an opt-out in every message, and register your number for business texting.
Built for your trade
- Roofers
- HVAC
- Plumbers
- Electricians
- Remodelers and general contractors
- Lawn care
- Auto repair shops
- Salons and spas
- Pest control
- Garage door
- Painting
- Concrete
- Fencing
- House cleaning
- Tree service
- Handyman
- Foundation repair
- Moving
Other services
- AI Answering Service
- Missed-Call Text Back
- CRM Setup and Lead Follow-Up
- Social Media Management
- AI Receptionist
- Google Business Profile Management
- Local SEO
- Small Business Websites
- Digital Business Cards
- Database Reactivation
Where we work
Start with a free missed-call audit
We call your business after hours, see what your customers hear, and show you what BOB would do instead. Free, about 15 minutes, no pressure.
Rather talk now? Call (913) 530-8133. You'll get Steve, the owner.