Back Office Bot

Google review request text templates

Most happy customers will leave a review. They just need to be asked at the right moment with a link they can tap.

By Steve Clune, Back Office Bot · Updated November 14, 2026

When to ask

Ask within a few hours of finishing the job, while they're still happy and remember your name. For bigger projects, ask the day you hand over the final walkthrough. Don't wait a week.

Get your review link

In your Google Business Profile, choose "Ask for reviews" or "Get more reviews" and copy the short link. That link opens the review box directly, which matters on a phone. More profile tips in our Google Business Profile checklist.

Templates you can copy

  1. Hi [Name], thanks for choosing [Business] today! If you were happy with the work, would you leave us a quick Google review? It really helps a small business: [link]
  2. [Name], it was great working on your [project]. Got 30 seconds? A Google review means a lot to us: [link]
  3. Hi [Name], this is [Tech] from [Business]. Thanks again for having me out. If I did a good job, I'd appreciate a quick review: [link]
  4. Thanks for trusting [Business] with your [project], [Name]! Reviews are how neighbors find us. Here's the link if you have a minute: [link]
  5. Hi [Name]! How's everything working since we left? If you're happy, a quick review would mean the world: [link]. If anything's not right, just reply and we'll fix it.

One follow-up, then stop

If they don't respond, send one reminder two or three days later: "Hi [Name], just a quick reminder in case you missed our earlier text. Here's the review link: [link]. Thanks either way!" One reminder is fine. Three is annoying.

Rules to stay out of trouble

  • Don't offer discounts or gifts for reviews. Google's policies prohibit incentives.
  • Ask every customer, not only the ones you think will leave five stars. Filtering who gets asked can violate review platform rules.
  • Reply to every review, good or bad, within a few days.
  • Add "Reply STOP to opt out" if you text customers regularly.

Make it automatic

The hard part isn't the wording. It's remembering to send it after every job. BOB sends the request automatically when a job is marked done, sends one reminder, and every customer gets the same link, so you stay inside Google's rules. See review generation or read how to get more Google reviews.

Questions owners ask

Is it okay to ask customers for Google reviews by text?

Yes. Asking is allowed. Offering money, discounts or gifts in exchange for reviews is not.

How soon after a job should I ask for a review?

The same day, ideally within a few hours, while the customer is still happy and remembers you.

How many times should I follow up?

Once, two or three days later. More than that starts to feel pushy.

Where do I find my Google review link?

In your Google Business Profile, look for Ask for reviews or Get more reviews and copy the link it gives you.

Want us to check your setup for free?

We call your business after hours, see what your customers hear, and show you what BOB would do instead. Free, about 15 minutes, no pressure.

Rather talk now? Call (913) 530-8133. You'll get Steve, the owner.

Call BOB Free audit