Thank you text templates for customers
A thank you text costs nothing and is one of the few marketing moves customers actually like getting.
By Steve Clune, Back Office Bot · Updated November 14, 2026
Why send one
A quick thank you after the job makes you memorable, opens the door for a review and gives the customer an easy way to reach you if anything isn't right. It also puts your number at the top of their texts the next time they need you.
After a job
- Thanks for having us out today, [Name]! If anything comes up with the [service], just reply here. We're glad to help.
- Hi [Name], [Tech] from [Business]. Thanks again for your business today. Save this number in case you ever need us.
- Thank you for choosing [Business], [Name]! It was a pleasure working on your [project].
First-time customers
- Welcome to the [Business] family, [Name]! Thanks for trusting us with your first job. We're here whenever you need us.
- Thanks for giving [Business] a try today, [Name]. We'd love to earn your business for the long haul.
After a big project
- [Name], it was a privilege to work on your [kitchen / roof / addition]. Thanks for your patience during the project. Enjoy it! Your warranty info is in your email.
Thank you plus a review request
- Thanks again for choosing [Business] today, [Name]! If you were happy with the work, a quick Google review helps a small business like ours a lot: [link]
More options in our review request text templates.
Thank you for a referral
- [Name], your neighbor [Referral] just called us and said you sent them our way. Thank you! That means a lot to us.
- Thanks for recommending [Business] to [Referral], [Name]. Referrals are the best compliment we can get.
Want more referrals? See referral request text templates.
Make it a habit, not a chore
The hard part is sending it every time. BOB sends a thank you and a review request automatically when a job is marked done, so no customer slips through. See review generation and CRM and follow-up.
Questions owners ask
When should I send a thank you text after a job?
The same day, ideally within a few hours of finishing.
Should I ask for a review in the thank you text?
You can. Many businesses send the thank you and the review link together, or send the review request a few hours later.
Is texting customers after a job allowed?
Texting your own customers about their job is normal. If you plan to send ongoing marketing texts, get their permission and include a way to opt out.
Should I thank customers for referrals?
Yes, every time. A quick text thanking them makes it more likely they refer you again.
Want us to check your setup for free?
We call your business after hours, see what your customers hear, and show you what BOB would do instead. Free, about 15 minutes, no pressure.
Rather talk now? Call (913) 530-8133. You'll get Steve, the owner.